How to Coach an Employee Who Isn't Performing

Most managers think they're coaching. What they're actually doing is announcing numbers — and it's why the same person is behind again this month. You've had the conversation. Maybe three times. You told them to step up, to be more accountable, to take more ownership. They said they'd work on it. Nothing changed. So either they don't want it, or you're coaching a mood instead of a skill. In this…