The Pressure Behind Identity's Diseconomies of Scale

Summary: Eve Maler argues that identity's apparent diseconomies of scale are really about gnarliness, not size. That gnarliness has a shape I drew for chapter 19 of my forthcoming book: the gap between a growing decision surface and the infrastructure meant to govern it. That gap is authorization pressure, and it explains why identity gets harder even when a team does everything right. Eve Maler…