How to Know the True Impact of AI in Customer Service Featuring Jeff Fettes

Balancing Productivity and Customer Satisfaction with Automation Shep interviews Jeff Fettes, founder and CEO of Laivly. He talks about how organizations can integrate AI across the entire customer service journey to empower agents and advance business goals rather than relying on vanity metrics. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How…