Customer Experience Beyond Distinction Featuring Scott McKain

How CX Leaders Can Navigate the Turbulence of an AI-Transformed World Shep interviews Scott McKain, award-winning speaker and best-selling author. He talks about his latest book, Beyond Distinction: How Leaders Transcend the Turbulence of an AI-Transformed World, and how leaders and organizations can create meaningful, distinctive customer experiences in an AI-transformed world. This episode of…