If the computer is not accountable, who is?

“A computer can never be held accountable Therefore a computer must never make a management decision” So went a famous internal IBM training manual in 1979. As a piece of management advice, it is impeccable. It would be foolish indeed to entrust a highly consequential decision entirely to a computer. And yes, in management terms a computer cannot be held accountable. It can’t be hauled up before a…