Stop blaming the interface: Conversational AI fails in the user's head first

A lot of conversations with AI products go wrong. But if you dig into why these interactions really fail, you'll often find that the problem isn't in the interface at all, but it's psychological and it starts in the user's head, before they've even typed a word. Everyone walks into a conversation with a chatbot, voice assistant, or AI companion already carrying a set of expectations: about how…