183: Hearing Loss Awareness Designing for Empathy at Scale (HSBC) - Georgie Cooke, Louise Bassiri and Michelle Parry-Slater

Hearing loss is more common than most workplaces acknowledge. Around one in six Australians, one in eight Americans, and one in five UK adults lives with some form of hearing loss, tinnitus or D/deafness. Yet at HSBC UK, only a handful of colleagues had formally disclosed a hearing loss before this project launched. In this episode, Michelle Parry-Slater speaks with Georgie Cooke from Lima Delta…