Notes on building a natural-language interface for small home jobs

Express is a small experiment I led to make hiring tradespeople simple, fast, and trustworthy. The idea was straightforward: let homeowners book and pay for small jobs instantly, with clear prices and no waiting for quotes. We launched in one city, learned quickly, and then expanded. At its heart, the problem wasn’t “search” but translation. People say things like “my tap’s leaking” or “can…