# highlights include (audio feeds) — RSS Amplifier Recent posts from the 1 feeds in the RSS Amplifier directory that cover highlights include. Page: Feed: --- ## [How Loan Officers can Retain, Recapture, and Respond in Real Time to their Customers](https://rss.com/podcasts/themortgagemanagerplaybook/3047266) _2026-08-04 · Mortgage Manager Playbook_ Dustin Gray, Founder & CEO, Homeowners.ai . Key Highlights: 80% of borrowers forget their loan officer within 3-6 months-Why?; birthday cards and drip emails are not retention; your database is bigger than closed loans; and loyalty is earned through repeated value, not one -time transactions. [Listen](https://content.rss.com/episodes/7051/3047266/themortgagemanagerplaybook/2026_08_04_18_16_09_c52fa16a-7417-4df8-b995-c39ad940cc96.mp3) ## [2nd Half Outlook for 2026](https://rss.com/podcasts/themortgagemanagerplaybook/3036021) _2026-07-30 · Mortgage Manager Playbook_ Joe Camerieri, SVP, Sales & Strategy, Lenders One. Key Highlights: AI isn’t the magic bullet---lenders are aiming at the wrong target; the real cost savings live behind the scenes; real estate ecosystems are shifting fast; consumer-direct is coming for everyone; and rate volatility isn’t a surprise. [Listen](https://content.rss.com/episodes/7051/3036021/themortgagemanagerplaybook/2026_07_30_18_56_54_4d991996-47ce-4e0f-8abf-6ddca391cf04.mp3) ## [Training & Development Matter More Than Ever](https://rss.com/podcasts/themortgagemanagerplaybook/3016782) _2026-07-23 · Mortgage Manager Playbook_ Dustin Owen, Creator & Host of The Loan Officer Podcast (TLOP) . Key Highlights: mortgage industry lacks true business management discipline; developing new talent is underutilized; broker channel is gaining energy because it attracts younger, entrepreneurial originators; and training and development must be intentional, cultural and led by experts. [Listen](https://content.rss.com/episodes/7051/3016782/themortgagemanagerplaybook/2026_07_23_19_00_17_851ced9c-fd33-4d8d-8024-ce9c943c32d1.mp3) ## [Managing Top Producers](https://rss.com/podcasts/themortgagemanagerplaybook/2996809) _2026-07-16 · Mortgage Manager Playbook_ Molly Dean, SVP of Production , Leader One Financial. Key Highlights: top producers don’t want to be left alone—they want meaningful support; respect matters more than special treatment; retention isn’t just about compensation; micromanagement kills productivity; and purpose sustains long-term success. [Listen](https://content.rss.com/episodes/7051/2996809/themortgagemanagerplaybook/2026_07_16_16_34_20_1c50840f-255e-4bb3-a83c-3fc6583b963e.mp3) ## [Building a High Performance Sales Team](https://rss.com/podcasts/themortgagemanagerplaybook/2972586) _2026-07-08 · Mortgage Manager Playbook_ Rebecca Costanzo, Director, Mortgage Originations at United Community Bank. Key Highlights: high-performing teams ae built through coaching; emotional intelligence is a revenue driver; manage behaviors before you measure results; and today’s best leaders don’t just manage numbers---they understand people. [Listen](https://content.rss.com/episodes/7051/2972586/themortgagemanagerplaybook/2026_07_08_16_59_18_7e2ca2f6-3555-4308-bac5-a8e9cb9d46d5.mp3) ## [Coaching and Success in Origination](https://rss.com/podcasts/themortgagemanagerplaybook/2925417) _2026-06-18 · Mortgage Manager Playbook_ Eric Mitchell, Chief Revenue Officer , NEXA Mortgage. Key Highlights include: AI is no longer optional; your CRM is the foundation; coaching accelerates success; implementation beats information; and accountability creates growth. [Listen](https://content.rss.com/episodes/7051/2925417/themortgagemanagerplaybook/2026_06_18_15_36_20_39f0ae91-a7da-4386-86ab-bbee844e8633.mp3) ## [Technology Should Be a Multiplier, Not a Fix](https://rss.com/podcasts/themortgagemanagerplaybook/2922516) _2026-06-17 · Mortgage Manager Playbook_ Pat interviewed Ryan Todd, Chief Capital Markets Officer, V.I.P. Mortgage . Key Highlights: fix the process before buying more technology; measure ROI, not vendor features; root cause analysis comes before automation; and the future belongs to lenders who lower cost to produce. [Listen](https://content.rss.com/episodes/7051/2922516/themortgagemanagerplaybook/2026_06_17_14_19_01_68a84842-baac-47a8-b54b-5648f689b5a0.mp3) ## [Build a Book that Stays: Turning One-Time Client into Lifetime Revenue](https://rss.com/podcasts/themortgagemanagerplaybook/2895106) _2026-06-07 · Mortgage Manager Playbook_ Brian Koss, Regional Manager, Movement Mortgage. Key Highlights: 80% of borrowers forget their loan officer within 2-3 years; generic drip campaigns are dead; your database is either an annuity or a graveyard; and the best loan officers don’t sell loans—they manager debt for life. [Listen](https://content.rss.com/episodes/7051/2895106/themortgagemanagerplaybook/2026_06_07_22_36_51_4b80046d-801e-4051-bfd4-014214a5a21d.mp3) ## [Building a Future Mortgage Company](https://rss.com/podcasts/themortgagemanagerplaybook/2867195) _2026-05-28 · Mortgage Manager Playbook_ Jay Promisco, CEO, GO Mortgage . Key Highlights: the old mortgage model is dying; AI won’t fix a broken company; the loan officer of the future is an influencer and relationship builder; the next cycle will reward profitability over volume; and sales leaders need to simplify. [Listen](https://content.rss.com/episodes/7051/2867195/themortgagemanagerplaybook/2026_05_28_20_13_04_07c562a8-1fd7-49c3-a65b-5cc198cd5421.mp3) ## [Non-custodial Crypto Payments & Escrow (Sponsored)](https://crawlproof.com/a/HNxgL6VRhymn) _2026-05-28 · **Sponsored**_ Accept multi-chain crypto with trustless escrow, instant confirmations, and no KYC ## [Episode 316: Turning Customer Experience into Revenue: Lessons from Secret Shopping](https://rss.com/podcasts/themortgagemanagerplaybook/2850540) _2026-05-22 · Mortgage Manager Playbook_ Tom Finnegan, Principal, Stratmor Group. Key highlights: secret shopping reveals the real customer experience; lack of follow-up is a key problem; too many LOs are order takers instead of consultants; speed matters; and customer experience is now a competitive advantage. [Listen](https://content.rss.com/episodes/7051/2850540/themortgagemanagerplaybook/2026_05_22_19_48_54_2cc1448d-c5ac-4611-a458-768f89222e8e.mp3)