Justin Ross and Carrie Penman on Moving Beyond the Usual Helpline Data [Podcast]

By Adam Turteltaub It’s time to think bigger when it comes to helpline data. Yes, it’s still important to look at traditional metrics such as the number of calls and the substantiation rate. But, there is so much more that can be done. Justin Ross, Vice President, Chief Compliance Officer at Sysco and Carrie Penman , Chief Risk and Compliance Officer at NAVEX will be addressing what you can do…