City of Brockton Launches Virtual Operator for Main City Hall Telephone Line to Enhance Resident Access and Support

BROCKTON, MA — August 18, 2026 – The City of Brockton announced today that it has partnered with Polimorphic, a leading public sector artificial intelligence provider, to launch a virtual operator for the main City Hall telephone number (508-580-7123). The system is now live and serving constituents. Designed to eliminate long hold times and complex […] <p>The post City of Brockton Launches…