Humanoid Robots, Ford’s Quality Culture, and Burger King’s Quality Comeback

n Episode 9 of Lean Coffee Talk, Mark Graban and Jamie Flinchbaugh begin with World Cup observations that turn into a broader discussion about process measures, results, technology, officiating, and why referees are rarely the primary reason a team loses. Episode links and more Over coffee—cold brew for Mark and a pour-over for Jamie—they examine Toyota’s work with coffee farmers in Thailand.…