How a Silent Insurance Error Cost Me Thousands Over Years

On the Fragility of Automation, Big Data, and AI The insurance industry markets automation as a force for efficiency. But when said automation introduces an error, that error can propagate silently across systems, damaging consumers without warning, accountability, or remedy. This is my experience. In 2020, after a catalytic converter theft here in San Francisco, my insurer ( Metromile , now part…