How do you teach your kids how to handle things not going their way?

We got this voice note from Lerato, who ordered a birthday cake for her son Kumo. When she went to collect it, she realised the bakery had spelled his name incorrectly. She says she would never have given them the wrong spelling and was upset that the bakery refused to fix the cake. And while Lerato's frustration is understandable, it got us thinking about something bigger: how do we teach our…