Larval stage support engineering: great at what doesn’t scale

When I took my first startup job, I wanted a place that would train me as a good programmer. When I took the second one, as employee #7, I wanted a place that would train me on everything. At startups “everything” is engineering, support, sales, marketing, growth, operations, and recruiting 1 . This post, probably the first in a series, is about support 2 . In particular, it’s about the core of…