Using generative agent simulations to drive better experience outcomes in healthcare - Interview with Sri Narasimhan of CVS Health

Today’s episode of the Punk CX podcast features a chat I had with Sri Narasimhan, the VP of Enterprise Customer Experience and Insights at CVS Health , where he leads efforts to drive meaningful organisational changes based on customer, client, and patient feedback. We talk about a whitepaper that he recently co-authored with Simile CEO Joon Park on using generative agent simulations in health…