Moving from Experimental Pilots to Proven CX Outcomes - Interviews from Pegaworld 2026

Today’s episode of the Punk CX podcast is Part One of a two-parter featuring a series of chats I had with Pega executives and one of their clients while at Pegaworld in Las Vegas last week. In this episode, I talk with Ken Stillwell, COO & CFO at Pega and Peter Lacroix, Head of Low-Code, Achmea , a long-time customer of Pega’s. Some of the things we cover include the big themes and takeaways from…