focus summit

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1. 1▶UK Customer Focus Summit 2026 | Robbie Hunter-Paul, Remain Strong - Engaging people to drive better outcomesIn conversation with coeo UK51:49Notes
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2. 2▶UK Customer Focus Summit 2026 | Panel Discussion - Key topics shaping responsible collectionsIn conversation with coeo UK53:30Notes
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3. 3▶UK Customer Focus Summit 2026 | Jules Sharples, coeo UK - Innovation in collections part IIIIn conversation with coeo UK10:10Notes
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4. 4▶UK Customer Focus Summit 2026 | Alex O’Leary, PayPlan - Innovation in collections part IIIn conversation with coeo UK8:15Notes
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5. 5▶UK Customer Focus Summit 2026 | Tim Anderton, Data on Demand - Innovation in collections part IIn conversation with coeo UK10:33Notes
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6. 6▶UK Customer Focus Summit 2026 | Chris Leslie, Credit Services Association - Collections hot topicsIn conversation with coeo UK43:52Notes
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7. 7▶UK Customer Focus Summit 2026 | Dennis Sanford-Casey, Equifax - Economic outlook and market updateIn conversation with coeo UK49:01Notes
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8. 8▶In Conversation With coeo UK [001] Inside Workplace Culture with Jane Austin from Wave UtilitiesIn conversation with coeo UK50:36Notes
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9. 9▶Elevating Collections 2025 | Robbie Hunter-Paul, RemainStrong - Wellness for Collections AgentsIn conversation with coeo UK56:25Notes
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10. 10▶Elevating Collections 2025 | Ian Parry, Future Leaders - An Industry Temperature CheckIn conversation with coeo UK38:11Notes
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11. 11▶Elevating Collections 2025 | Stephen Lubbock, coeo UK - How AI Delivers for Customers in CollectionsIn conversation with coeo UK35:36Notes
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12. 12▶Elevating Collections 2025 | Toju Duke, Special Guest Speaker - Approach to AI in Financial ServicesIn conversation with coeo UK46:28Notes
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13. 13▶Elevating Collections 2025 | Paul Heywood, Equifax - The Economics of CollectionsIn conversation with coeo UK37:06Notes
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14. 14▶Elevating Collections 2024 | Dr. Michael Bloomfield: The Value of MeditationIn conversation with coeo UK22:25Notes
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15. 15▶Elevating Collections 2024 | Patrick Quinton-Smith - The Gen Z Coach: Understanding Gen ZIn conversation with coeo UK25:24Notes
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16. 16▶Elevating Collections 2024 | Julian Graham-Rack - PrinSIX Technologies: Customer JourneyIn conversation with coeo UK27:03Notes
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17. 17▶Elevating Collections 2024 | Dr. Kevin Yam - coeo Group: Artificial IntelligenceIn conversation with coeo UK28:37Notes
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18. 18▶Elevating Collections 2024 | Robbie Hunter-Paul - Remain Strong: Stress and CopingIn conversation with coeo UK32:37Notes
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19. 19▶Elevating Collections 2024 | Rob Fawkes - Standing on Giants: Impact of ForumsIn conversation with coeo UK29:50Notes
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20. 20▶Elevating Collections 2024 | Dennis Sanford-Casey - Equifax: Economics in CollectionsIn conversation with coeo UK47:53Notes
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21. 21▶Shaping the Future of Collections: Will consumer debt levels become a political issue in the future?In conversation with coeo UK3:40Notes
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22. 22▶Shaping the Future of Collections: Should there be more collaboration between ‘marketing/customer generation’ and ‘collections’ teams?In conversation with coeo UK4:07Notes
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23. 23▶Shaping the Future of Collections: Following the growth of Zoom and Teams, will there ever be a place for video calls in collections?In conversation with coeo UK3:56Notes
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24. 24▶Shaping the Future of Collections: Are we fast becoming an industry with heavy reliance on IT, coders and developers?In conversation with coeo UK7:15Notes
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25. 25▶Shaping the Future of Collections: Will ‘collections and recoveries’ become a globalised industry?In conversation with coeo UK2:05Notes
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26. 26▶COEO Customer Focus Special Podcast - KlarnaIn conversation with coeo UK35:08Notes
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27. 27▶Shaping the Future of Collections: Litigation. Do we see this growing as we move to a challenging economic period?In conversation with coeo UK3:52Notes
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28. 28▶Shaping the Future of Collections: What impact will the 'cost of living crisis' have on collections in the short to medium term?In conversation with coeo UK6:12Notes
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29. 29▶Collections in the Digital Age: The Big Questions - Questions from the audienceIn conversation with coeo UK8:51Notes
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30. 30▶Collections in the Digital Age: The Big Questions - Does segmentation work and what factors do you consider when segmenting?In conversation with coeo UK3:18Notes
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31. 31▶Collections in the Digital Age: The Big Questions - Is there a platform customers prefer to open up about personal issues on?In conversation with coeo UK3:58Notes
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32. 32▶Collections in the Digital Age: The Big Questions - What is the future for outsourced collections work?In conversation with coeo UK6:27Notes
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33. 33▶Collections in the Digital Age: The Big Questions - Should relatable language be used in the collections process?In conversation with coeo UK4:36Notes
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34. 34▶Collections in the Digital Age: The Big Questions - Is social media an acceptable channel in collections?In conversation with coeo UK7:57Notes
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35. 35▶Collections in the Digital Age: The Big Questions - How does technology help to identify the won't pays?In conversation with coeo UK5:12Notes
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36. 36▶Collections in the Digital Age: The Big Questions - Will AI take over collections completely?In conversation with coeo UK4:44Notes
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