On ‘engagement’ as a useful relational measure

I recently finalised a ‘measurement of performance’ guide and, within this, I explain various archetypes of services, and the types of measures that best fit each. I’m particularly interested in relational services – the big hairy ‘social system’ ones that (should) really matter for the most vulnerable and ‘in need of help’ humans. Most societies … Continue reading On ‘engagement’ as a useful…