Legal Ombudsman complaints: what firms must do

The short answer The Legal Ombudsman resolves service complaints about lawyers in England and Wales. A client must ordinarily give the firm a chance to resolve the complaint first, but after eight weeks without resolution they can refer it to LeO under Scheme Rule 4.2(a). Two time limits then apply: one year from the act […] The post Legal Ombudsman complaints: what firms must do appeared first on…