Beware wearing ‘inside-out’ spectacles

A recurring theme, as felt by me as a ‘customer’ of many services, is that the front-line person (apparently) ‘helping me’ with my need(s) has treated me like an idiot. I’d expect that this has been experienced by most of you. The front-line ‘helper’ has (subconsciously) slipped into ‘you’re an idiot’ mode because it’s sooo … Continue reading Beware wearing ‘inside-out’ spectacles