MCLE ThisWeek | S2 E11: Client Experience as a Growth Strategy: Turning Every Client Interaction into a Referral and Reputation Builder with Chris Earley

Chris shares how the pandemic prompted a fundamental shift in how he viewed his role as a lawyer — from focusing primarily on results to becoming deeply intentional about how clients feel at every stage of representation . He explains why client service begins at intake, long before a fee agreement is signed, and why firms that ignore the client experience do so at their own risk. With honesty,…