Within the Trenches Ep 662

Episode 662 features Erica, a peer support specialist and CTO with Calhoun County Consolidated Dispatch Authority, MI. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Erica's journey from the ER to a 13-year dispatch career Training philosophy: building trust, sharing mistakes, and modernizing the culture Public education efforts and common 9-1-1 misconceptions Burnout,…