What Hotels Can Teach Every Business Owner About Customer Experience

What can a hotel teach you about running your business? Turns out... A LOT. After spending the past month living out of hotels while traveling, I started noticing something. The businesses that earn five-star reviews aren't necessarily the fanciest. They're the ones that make people feel seen. So I took the Top 10 complaints hotel guests have and the Top 10 things they absolutely love...and…