#76 - A Seat at the Table: How Engaging Insights Lead to Customer Centricity

Customers need to always have a seat at the table. Insight teams need to be in the room, even when not physically present. But during a time where information is in abundance and budgets are squeezed, how can this be achieved? In our latest episode, Natalie Delahunty, Head of Brand Insight at Trainline, joins Paul to discuss how long-term engagement of decision-makers through strategies such as…