Episode 77: Intelligent Automation, Human-Centered Innovation: A Conversation with Andrew Pfeiffer

In this insightful episode of Industry Iowa, Steven Wilson sits down with Andrew Pfeiffer, founder of the Process Innovation Lab, to explore the evolving world of intelligent automation—and why it’s about far more than just bots and workflows. Andrew unpacks the integrated capabilities behind intelligent automation—from process analysis and user-centric design to AI, case management, and chatbots.…