SMME #491 Why Delegation Fails: Handoff, Ownership, and the Fix

Most spa owners don't have a team problem. They have a handoff problem. The task gets handed off, the deadline gets communicated, and somehow the work still ends up back on the owner's desk two weeks later. That's not a performance issue — it's a systems gap, and there are exactly two places it happens. In this episode, Daniela breaks down why delegation keeps breaking down at the same two points:…