134. ITIL® (Version 5) and Experience Management with Mark Smalley

Register for the ITSM Summit 2026 at https://www.happysignals.com/itxm-summit/ -- In this episode, Mark Smalley discusses Sakari the latest version of ITIL® (Version 5), emphasizing the importance of experience as a core component. The conversation explores how human experience impacts IT service management, trust, and organizational success. Key Topics Latest ITIL® (Version 5) and its new focus…