STT Disambiguation in Voice Agents: It is “Now” Not “No”

I was reviewing our voice calls today and discovered that in one of voice agents when user was saying “Now” our system was handling it as “No”. After we reset their password we ask them “Would you like to try logging in with this temporary password now, or would you prefer to do it later?”. … Continue reading "STT Disambiguation in Voice Agents: It is “Now” Not “No”"