# elevating collections (podcasts) — RSS Amplifier Recent posts from the 1 feeds in the RSS Amplifier directory that cover elevating collections. Page: Feed: --- ## [UK Customer Focus Summit 2026 | Robbie Hunter-Paul, Remain Strong - Engaging people to drive better outcomes](https://podcasters.spotify.com/pod/show/inconversationwithcoeouk/episodes/UK-Customer-Focus-Summit-2026--Robbie-Hunter-Paul--Remain-Strong---Engaging-people-to-drive-better-outcomes-e3ghhci) _2026-03-16 · coeo | UK · In conversation with coeo UK_ People remain at the heart of successful customer engagement. In the closing session of the UK Customer Focus Summit 2026, Robbie Hunter-Paul (Founder of Remain Strong) explores how behavioural science, wellbeing and resilience can support better outcomes for both employees and customers. Drawing on his experience as a performance coach and mental health advocate, Robbie shares practical… [Listen](https://anchor.fm/s/ee2dd978/podcast/play/117015378/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-2-16%2F420139300-44100-2-f74c533ad1a2d.m4a) ## [UK Customer Focus Summit 2026 | Panel Discussion - Key topics shaping responsible collections](https://podcasters.spotify.com/pod/show/inconversationwithcoeouk/episodes/UK-Customer-Focus-Summit-2026--Panel-Discussion---Key-topics-shaping-responsible-collections-e3ghffb) _2026-03-16 · coeo | UK · In conversation with coeo UK_ What does the future of customer engagement and responsible collections look like? In this interactive panel discussion from our UK Customer Focus Summit 2026, industry leaders from across financial services and utilities discuss the biggest challenges and opportunities shaping the sector today. Hosted by Ian Parry (coeo UK), the panel features: Ash Freestone - So Energy Eleanor Kumar - Barclays… [Listen](https://anchor.fm/s/ee2dd978/podcast/play/117013419/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-2-16%2F420136642-44100-2-112d6cba32999.m4a) ## [UK Customer Focus Summit 2026 | Jules Sharples, coeo UK - Innovation in collections part III](https://podcasters.spotify.com/pod/show/inconversationwithcoeouk/episodes/UK-Customer-Focus-Summit-2026--Jules-Sharples--coeo-UK---Innovation-in-collections-part-III-e3ghf8r) _2026-03-16 · coeo | UK · In conversation with coeo UK_ How can AI support customer engagement without losing the human touch? In this session from our UK Customer Focus Summit 2026, Jules Sharples (Head of Change Management at coeo UK) introduces coeo’s cAI voice agent and explains how automation can support collections teams. The session explores how AI can handle routine interactions, support payment journeys and free up human agents to focus on… [Listen](https://anchor.fm/s/ee2dd978/podcast/play/117013211/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-2-16%2F420136238-44100-2-8e5e0fa8dd9e.m4a) ## [UK Customer Focus Summit 2026 | Alex O’Leary, PayPlan - Innovation in collections part II](https://podcasters.spotify.com/pod/show/inconversationwithcoeouk/episodes/UK-Customer-Focus-Summit-2026--Alex-OLeary--PayPlan---Innovation-in-collections-part-II-e3ghera) _2026-03-16 · coeo | UK · In conversation with coeo UK_ Omnichannel customer engagement is often misunderstood. In this session from our UK Customer Focus Summit 2026, Alex O’Leary (Marketing Automation Lead at PayPlan) explains why effective engagement is not about being everywhere, but about delivering the right experience in the right channel. Alex explores how different communication channels shape customer behaviour, why many organisations fall… [Listen](https://anchor.fm/s/ee2dd978/podcast/play/117012778/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-2-16%2F420135621-44100-2-7fa8d1a366011.m4a) ## [UK Customer Focus Summit 2026 | Tim Anderton, Data on Demand - Innovation in collections part I](https://podcasters.spotify.com/pod/show/inconversationwithcoeouk/episodes/UK-Customer-Focus-Summit-2026--Tim-Anderton--Data-on-Demand---Innovation-in-collections-part-I-e3ghef8) _2026-03-16 · coeo | UK · In conversation with coeo UK_ How can data help organisations identify vulnerable customers before financial difficulty escalates? In this session from our UK Customer Focus Summit 2026, Tim Anderton (GTM Consultant at Data on Demand) explores how enhanced data insights can support earlier identification of financial vulnerability. Tim discusses how organisations can use richer datasets and analytics to recognise emerging… [Listen](https://anchor.fm/s/ee2dd978/podcast/play/117012392/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-2-16%2F420135099-44100-2-33a3e168d5ce3.m4a) ## [UK Customer Focus Summit 2026 | Chris Leslie, Credit Services Association - Collections hot topics](https://podcasters.spotify.com/pod/show/inconversationwithcoeouk/episodes/UK-Customer-Focus-Summit-2026--Chris-Leslie--Credit-Services-Association---Collections-hot-topics-e3ghgid) _2026-03-16 · coeo | UK · In conversation with coeo UK_ How is the collections industry evolving and what challenges lie ahead? In this session from our UK Customer Focus Summit 2026, Chris Leslie (Chief Executive of the Credit Services Association) shares an overview of the current state of the UK collections sector. Chris explores regulatory developments, public perception of the industry, the impact of AI and digital transformation, and the… [Listen](https://anchor.fm/s/ee2dd978/podcast/play/117014541/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-2-16%2F420138137-44100-2-58fba9ab6be92.m4a) ## [UK Customer Focus Summit 2026 | Dennis Sanford-Casey, Equifax - Economic outlook and market update](https://podcasters.spotify.com/pod/show/inconversationwithcoeouk/episodes/UK-Customer-Focus-Summit-2026--Dennis-Sanford-Casey--Equifax---Economic-outlook-and-market-update-e3gh1jq) _2026-03-16 · coeo | UK · In conversation with coeo UK_ What does the latest economic data tell us about the future of credit and collections? In this opening session from our UK Customer Focus Summit 2026, Dennis Sanford-Casey (Director of Data Strategy at Equifax) explores the key economic indicators shaping consumer behaviour and credit performance in the UK. Drawing on Equifax market insight, Dennis discusses inflation trends, consumer confidence,… [Listen](https://anchor.fm/s/ee2dd978/podcast/play/116999226/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-2-16%2F420117878-44100-2-f6120821968da.m4a) ## [In Conversation With coeo UK \[001\] Inside Workplace Culture with Jane Austin from Wave Utilities](https://podcasters.spotify.com/pod/show/inconversationwithcoeouk/episodes/In-Conversation-With-coeo-UK-001-Inside-Workplace-Culture-with-Jane-Austin-from-Wave-Utilities-e39kcc2) _2025-10-16 · coeo | UK · In conversation with coeo UK_ In the first episode of In Conversation With coeo UK the podcast, we sit down with Jane Austin, HR Director at Wave Utilities , to explore what it really takes to build a culture that inspires people and drives customer happiness. From emotional intelligence in leadership to empowering people managers and creating 'moments of joy' at work, Jane shares her experience in shaping one of the UK’s most… [Listen](https://anchor.fm/s/ee2dd978/podcast/play/109768514/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2025-9-16%2F409387430-44100-2-43866381bb3d4.m4a) ## [Elevating Collections 2025 | Robbie Hunter-Paul, RemainStrong - Wellness for Collections Agents](https://podcasters.spotify.com/pod/show/inconversationwithcoeouk/episodes/Elevating-Collections-2025--Robbie-Hunter-Paul--RemainStrong---Wellness-for-Collections-Agents-e30n0g1) _2025-03-26 · coeo | UK · In conversation with coeo UK_ From our latest event, Elevating Collections 2025, watch Robbie Hunter-Paul’s session explore the fascinating and timely topic of Managing Digital Media. From understanding the evolution of smartphones to uncovering how digital media uses us through dopamine-driven algorithms, Robbie highlights the impact of digital addiction on mental, physical, and social well-being. Most importantly, he shares… [Listen](https://anchor.fm/s/ee2dd978/podcast/play/100417473/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2025-2-26%2F077b48c9-dd8c-a776-8295-248a51e77f95.mp3) ## [Elevating Collections 2025 | Ian Parry, Future Leaders - An Industry Temperature Check](https://podcasters.spotify.com/pod/show/inconversationwithcoeouk/episodes/Elevating-Collections-2025--Ian-Parry--Future-Leaders---An-Industry-Temperature-Check-e30mvpt) _2025-03-26 · coeo | UK · In conversation with coeo UK_ From our latest event, Elevating Collections 2025, watch Ian Parry, CEO & Founder of Future Leaders and CEO of Mangrove Energy, bring his expertise with a brand-new Industry Temperature Check session. This dynamic, Q&A-style discussion delivered real-time insights into the key challenges and opportunities shaping the future of credit and collections. Using exclusive pre-event surveys, live Slido… [Listen](https://anchor.fm/s/ee2dd978/podcast/play/100416765/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2025-2-26%2F792671e6-d623-1d2b-3029-bc767e36ff4a.mp3) ## [Auto-trade Cross-Exchange Gaps (Sponsored)](https://crawlproof.com/a/OIYqOlPPYSkt) _2025-03-26 · **Sponsored**_ Find cross-exchange spreads, backtest strategies, and execute automatically with risk controls. ## [Elevating Collections 2025 | Stephen Lubbock, coeo UK - How AI Delivers for Customers in Collections](https://podcasters.spotify.com/pod/show/inconversationwithcoeouk/episodes/Elevating-Collections-2025--Stephen-Lubbock--coeo-UK---How-AI-Delivers-for-Customers-in-Collections-e30lj32) _2025-03-25 · coeo | UK · In conversation with coeo UK_ From our latest event, Elevating Collections 2025, watch Stephen Lubbock, Director of Technology at coeo UK, explore how AI is transforming customer interactions in collections, focusing on segmentation, communication, and resolution. This session provides a practical look at AI-driven tools in action, with live demonstrations showcasing vulnerability detection, engagement quality analysis, and… [Listen](https://anchor.fm/s/ee2dd978/podcast/play/100370978/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2025-2-25%2Fdcd20b1d-62f7-49e0-caf7-3ba0c853f562.mp3) ## [Elevating Collections 2025 | Toju Duke, Special Guest Speaker - Approach to AI in Financial Services](https://podcasters.spotify.com/pod/show/inconversationwithcoeouk/episodes/Elevating-Collections-2025--Toju-Duke--Special-Guest-Speaker---Approach-to-AI-in-Financial-Services-e30lbtk) _2025-03-25 · coeo | UK · In conversation with coeo UK_ From our latest event, Elevating Collections 2025, watch Toju Duke, a Responsible AI Advisor and former Google leader, deliver a keynote on the "Approach to AI in Financial Services." With over 18 years of experience across Advertising, Retail, Not-for-Profit, and Tech, Toju has been instrumental in developing Responsible AI programs and shaping ethical AI practices. In this session, she provides… [Listen](https://anchor.fm/s/ee2dd978/podcast/play/100363636/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2025-2-25%2F6c08ed6f-4ed1-47b6-07e6-9ecbbfc4d6a8.mp3) ## [Elevating Collections 2025 | Paul Heywood, Equifax - The Economics of Collections](https://podcasters.spotify.com/pod/show/inconversationwithcoeouk/episodes/Elevating-Collections-2025--Paul-Heywood--Equifax---The-Economics-of-Collections-e30l85n) _2025-03-25 · coeo | UK · In conversation with coeo UK_ From our latest event, Elevating Collections 2025, watch Paul Heywood, Chief Data and Analytics Officer at Equifax UK delve into the vital topic of economics in collections, providing a comprehensive view of the consumer finance landscape. Drawing on his extensive expertise, Paul talks on the wider macro environment of consumer finance, trends from last year and what we expect to see for the year… [Listen](https://anchor.fm/s/ee2dd978/podcast/play/100359799/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2025-2-25%2F6a3078a4-741d-cb11-0e12-498637c733b5.mp3)