A Black Friday Incident Took 9 Days to Resolve - Here's the Process That Would Have Changed That

Background An older post on this blog covered the technical details of this incident - the GC types, the flags, the before-and-after metrics. This post covers something different: the process of how the investigation ran, where it lost time, and which decisions (with more structured approach) would have changed. The incident On Black Friday, an online checkout platform running at over 1000 TPS.…