How Much Are Disengaged Workers Costing You?

The Inner Workings of Engagement Engagement is the art of gaining effort from workers that you cannot demand. If you're like most leaders, there's a metric that you never measure. It's the gap between the least that a person can do without getting in trouble and the most that they are actually cable of giving. Economists call that gap "discretionary effort" — the extra hour that you did not ask…