The Best Automation Has a Manual Escape Hatch

Automation earns trust by being easy to override, not by being impossible to question. That sounds backwards. The pitch for automating something is usually that it removes the human, and a system you keep reaching into feels like a system that didn&rsquo;t finish the job. But the automation you actually trust, over years, is the one you know you can stop. Most automation that you set up is…