Who is regretting the inconvenience?

I heard a comedian riff on the term “inconvenience regretted” on YouTube the other day. It got me worked up too. Why do brands do this? Bland, banal, insincere messages to customers when they mess up. Oh, did we “inconvenience” you? “Regretted.” In passive voice, too! Regretted by whom? The customer rep who has to […]