Strengthening Customer Grievance Redress: The Role of the Internal Ombudsman - Keynote address by Shri Swaminathan J, Deputy Governor at the Internal Ombudsman Conference organised by the RBI in Mumbai on July 13, 2026 -

Managing Directors, CEOs, Whole Time Directors, Executive Directors and members of the senior management; Principal Nodal Officers from Banks, NBFCs and other Regulated Entities; Executive Director, Reserve Bank of India, Smt Sonali Sen Gupta; Reserve Bank Ombudsmen, my colleagues from the Reserve Bank; and, most importantly, the Internal Ombudsmen from our Regulated Entities, ladies and…