The ROOT of all evil, 20 years later

"Care and Quality are internal and external aspects of the same thing. A person who sees Quality and feels it as he works is a person who cares. A person who cares about what he sees and does is a person who’s bound to have some characteristic of quality." — Robert M. Pirsig, Zen and the Art of Motorcycle Maintenance: An Inquiry Into Values I was contacted today by an undergrad student who has…