Ofcom 'deadlock' period for ADR reduced to six weeks, for complaints raised on and after 8 April 2026

In January 2025, Ofcom consulted on changes to the telecoms Alternative Dispute Resolution (ADR) rules . The key change was reducing the “deadlock” period - the period before residential and small business consumers can access ADR if their dispute is not resolved - from eight to six weeks. This was captured as a change to the Ofcom approved complaints code of practice for customer service and…