Dear people who work at the airport

I would like you to know that we passengers are trying our best. To you, this place makes sense -- you come here every day. You speak the lingo. You know what is meant by a gate and a concourse, and the difference between a ticket and a boarding pass. The poor elderly Indian woman who you just told to "keep the gate area clear" does not, and she wasn't trying to make your life more difficult. It's…