Customer service

Let me tell you about the smoothest bit of customer service I've ever experienced, so smooth in fact that I didn't notice it while it was happening. I was checking into a DoubleTree hotel in London. The DoubleTree is my kind of hotel: any fancier, and you're wildly overpaying. Go anywhere cheaper and you might not get roasted tomatoes at the breakfast bar. (I've stayed at a Hampton twice, in two…