The 45% Hidden ROI of Automation No One Puts in the Business Case: The Vertical Spillover Effect

Research shows that nearly half the gain from capability-building flows upward to managers. The same “vertical spillover” applies even more strongly to process automation, if you know how to calculate it. A common blind spot in digital transformation is measuring the impact of new tools or training in isolation. We calculate the productivity gain for […] Сообщение The 45% Hidden ROI of Automation…