CELab - Ep 179 - How Jess Katz Built an AI‑Powered Customer Education Org as a Team of One

In this episode of the Customer Education Lab, we sit down with Jess Katz , Senior Customer Education Manager at Forter , to unpack how she built an AI‑powered customer education function as a team of one . Jess walks us through her journey from joining Forter with a blank slate and an aggressive launch timeline, to orchestrating a “swarm” of more than 20 specialized AI agents that now support…