# customer success (blogs) — RSS Amplifier Recent posts from the 3 feeds in the RSS Amplifier directory that cover customer success. Page: Feed: --- ## [NEW: KCB’s Rosalind Gichuru reflects H1 2026 & consumer-centred strategy](https://themarketingworldmag.com/new-kcbs-rosalind-gichuru-reflects-h1-2026-consumer-centred-strategy/?utm_source=rss&utm_medium=rss&utm_campaign=new-kcbs-rosalind-gichuru-reflects-h1-2026-consumer-centred-strategy) _2026-08-21 · MWorld Team · MarketingWorld Magazine_ KCB Group’s Director of Marketing and Communications, Rosalind Gichuru, has underscored the importance of translating strategy into tangible consumer value as the bank closed the first half of 2026. In a recent reflection, Gichuru described H1 as a clear demonstration of how purposeful execution can turn strategic priorities into meaningful experiences for customers. Anchored in \[…\] The post NEW:… ## [Havas appoints Roxana Ravjee as new CEO for Africa](https://themarketingworldmag.com/havas-appoints-roxana-ravjee-as-new-ceo-for-africa/?utm_source=rss&utm_medium=rss&utm_campaign=havas-appoints-roxana-ravjee-as-new-ceo-for-africa) _2026-08-21 · MWorld Team · MarketingWorld Magazine_ Havas has appointed Roxana Ravjee as Chief Executive Officer for Africa, as the agency prepares for its next phase of growth across the continent. The appointment reflects Havas’ view that Africa’s future should be shaped by African leadership — leaders who understand its people, celebrate its diversity and are committed to unlocking its potential. Ravjee \[…\] The post Havas appoints Roxana Ravjee… ## [Colin Fleming: AI closes marketing idea-to-execution gap](https://themarketingworldmag.com/colin-fleming-ai-closes-marketing-idea-to-execution-gap/?utm_source=rss&utm_medium=rss&utm_campaign=colin-fleming-ai-closes-marketing-idea-to-execution-gap) _2026-08-19 · MWorld Team · MarketingWorld Magazine_ Colin Fleming, Chief Marketing Officer for Business at OpenAI, noted that generative AI has dramatically closed the gap between conceptualizing an idea and testing its market effectiveness. As artificial intelligence rapidly transforms how marketing teams develop ideas, build campaigns, and make strategic decisions, it is introducing a new dilemma for modern brands: determining which projects \[…\]… ## [Bayobab appoints Nour Alkhatib as new GM, of Customer Success](https://themarketingworldmag.com/bayobab-appoints-nour-alkhatib-as-new-gm-of-customer-success/?utm_source=rss&utm_medium=rss&utm_campaign=bayobab-appoints-nour-alkhatib-as-new-gm-of-customer-success) _2026-08-18 · MWorld Team · MarketingWorld Magazine_ MTN Digital Infrastructure, the parent company of Bayobab, has appointed Nour Alkhatib as General Manager: Customer Success, effective 1 September 2026. Alkhatib brings extensive experience across the telecommunications value chain, spanning marketing, communications, category management, customer experience and commercial strategy. Her career has covered markets in Africa and the Middle East,… ## [CMO of the Week: Esi Mills-Robertson of Fidelity Bank Ghana](https://themarketingworldmag.com/cmo-of-the-week-esi-mills-robertson-of-fidelity-bank-ghana/?utm_source=rss&utm_medium=rss&utm_campaign=cmo-of-the-week-esi-mills-robertson-of-fidelity-bank-ghana) _2026-08-17 · MWorld Team · MarketingWorld Magazine_ Banking may be built on numbers, transactions and financial decisions, but the brands that endure are built on something far more human: trust. Few marketing leaders understand this intersection between business and human connection as deeply as Esi Edziiba Mills-Robertson, Director of Marketing at Fidelity Bank Ghana. Esi has built a distinguished career at the \[…\] The post CMO of the Week: Esi… ## [Brands must build new trust with humans and AI – Lucas](https://themarketingworldmag.com/brands-must-build-new-trust-with-humans-and-ai-lucas/?utm_source=rss&utm_medium=rss&utm_campaign=brands-must-build-new-trust-with-humans-and-ai-lucas) _2026-08-17 · MWorld Team · MarketingWorld Magazine_ Reputation has become a full-funnel strategy rather than a one-off campaign, and brands that fail to build trust with both humans and artificial intelligence risk disappearing from the consideration set of B2B buyers, according to Marine Lucas, Global Program Lead for Customer Scaled Engagement & Marketing, LinkedIn Partnerships at LinkedIn In a recent analysis of \[…\] The post Brands must build… ## [Your Pay Band Was Set The Day You Signed](https://www.thecscafe.com/p/why-csm-pay-varies-so-much) _2026-08-16 · Hakan Ozturk | The CS Café · The CS Café_ It's not your title or tenure. These 4 questions tell you which side of the line you're on. ## [Equity Bank Uganda targets manufacturers via new customer engagement drive](https://themarketingworldmag.com/equity-bank-uganda-targets-manufacturers-via-new-customer-engagement-drive/?utm_source=rss&utm_medium=rss&utm_campaign=equity-bank-uganda-targets-manufacturers-via-new-customer-engagement-drive) _2026-08-12 · MWorld Team · MarketingWorld Magazine_ Equity Bank Uganda Limited is intensifying its direct engagement with key customers across the country’s eastern region, as Managing Director Gift Shoko and the Senior Management Team continue a multi-day customer visit programme focused on manufacturing, mining and industrial growth. The engagements form part of the bank’s African Recovery and Resilience Plan (ARRP), which prioritises \[…\] The… ## [CMO of the Week: Charity Kamusiime-Asiimwe of dfcu Bank](https://themarketingworldmag.com/cmo-of-the-week-charity-kamusiime-asiimwe-of-dfcu-bank/?utm_source=rss&utm_medium=rss&utm_campaign=cmo-of-the-week-charity-kamusiime-asiimwe-of-dfcu-bank) _2026-08-12 · MWorld Team · MarketingWorld Magazine_ In Uganda’s competitive financial services landscape, few marketing leaders combine deep industry experience, digital fluency and a genuine commitment to the profession quite like Charity Winnie Kamusiime-Asiimwe. As Head of Marketing at dfcu Bank, she brings a rare blend of strategic clarity and practical execution that has been shaped across telecommunications, advertising and banking. Her \[…\]… ## [James Whitemore outlines new shift to long-term talent pipelines](https://themarketingworldmag.com/james-whitemore-outlines-new-shift-to-long-term-talent-pipelines/?utm_source=rss&utm_medium=rss&utm_campaign=james-whitemore-outlines-new-shift-to-long-term-talent-pipelines) _2026-08-12 · MWorld Team · MarketingWorld Magazine_ Indeed is deliberately moving beyond traditional job-search advertising to build longer-term talent pools, according to Chief Marketing Officer James Whitemore. In a recent conversation on the Ad Age Marketer’s Brief podcast with host Brandon Doerrer, Whitemore outlined how the company has changed its marketing approach in the year since he took the role. The shift \[…\] The post James Whitemore… ## [Collect Open Source Legends (Sponsored)](https://crawlproof.com/a/kPW73cKD42WV) _2026-08-12 · **Sponsored**_ Open-licensed art, limited foil trading packs, and optional on-chain mints. ## [The SLA That Ends Client-Caused Delays](https://www.thecscafe.com/p/client-response-sla) _2026-08-09 · Hakan Ozturk | The CS Café · The CS Café_ A client sits on one file for weeks. Then their sponsor asks why you're behind. The fix is a client response SLA you set at kickoff, not a Slack receipt. ## [New: Oyinlola urges SMEs know sales and marketing functions](https://themarketingworldmag.com/milen-oyinlola-urges-nigerian-smes-now-sales-and-marketing-functions/?utm_source=rss&utm_medium=rss&utm_campaign=milen-oyinlola-urges-nigerian-smes-now-sales-and-marketing-functions) _2026-08-07 · MWorld Team · MarketingWorld Magazine_ Many Nigerian SMEs and mid-sized companies are setting themselves up for frustration by hiring a single person to handle both marketing and sales, according to marketing strategist Milen Oyinlola. Oyinlola observes that businesses often post job descriptions for a “marketing manager” that quietly include sales targets, content creation, brand strategy, and the expectation to close \[…\] The post… ## [CalBank unveils new “Abakade” Promo with GH₵100k cash prizes](https://themarketingworldmag.com/calbank-unveils-new-abakade-promo-with-gh%e2%82%b5100k-cash-prizes/?utm_source=rss&utm_medium=rss&utm_campaign=calbank-unveils-new-abakade-promo-with-gh%25e2%2582%25b5100k-cash-prizes) _2026-08-06 · MWorld Team · MarketingWorld Magazine_ CalBank PLC has unveiled the CalBank Abakade Promo, a three-month savings campaign aimed at encouraging a stronger savings culture among customers while offering them the opportunity to win cash prizes worth up to GH₵100,000 ($8,500). The promotion, launched at the bank’s Head Office in Accra, forms part of CalBank’s broader customer engagement and financial inclusion \[…\] The post CalBank unveils… ## [NEW: Heirs Insurance CMO shares insights for institutional growth](https://themarketingworldmag.com/new-heirs-insurance-cmo-shares-insights-for-institutional-growth/?utm_source=rss&utm_medium=rss&utm_campaign=new-heirs-insurance-cmo-shares-insights-for-institutional-growth) _2026-08-06 · MWorld Team · MarketingWorld Magazine_ Dr. Ifesinachi Okoli-Okpagu, Chief Marketing Officer of Heirs Insurance Group, has shared key leadership insights from the recent Heirs Holdings Group Leadership Council, highlighting the importance of ownership, governance, execution and organisational culture in building resilient and high-performing institutions. In a reflection published on her LinkedIn page following the leadership gathering… ## [A Machine Rejects Your Resume Before Anyone Reads It](https://www.thecscafe.com/p/customer-success-resume-ats-keywords) _2026-08-05 · Hakan Ozturk | The CS Café · The CS Café_ Your CV gets filtered by the ATS before a recruiter reads a line. The exact keywords and rewrites that get CS pros past the filter. ## [Your Best Preventer Is About to Quit](https://www.thecscafe.com/p/measuring-prevention-customer-success) _2026-08-02 · Hakan Ozturk | The CS Café · The CS Café_ The CSM who renews the account without noise gets nothing. The one who lets it burn and saves it gets the credit. Your reviews reward the wrong person. ## [The Account Everyone Knows Is Already Gone](https://www.thecscafe.com/p/cost-to-serve-account-exit-decision) _2026-07-26 · Hakan Ozturk | The CS Café · The CS Café_ One account on your at-risk list is already gone and nobody will say so. Here is how to price it and make the call. ## [One silent account is fine. One is leaving.](https://www.thecscafe.com/p/before-you-chase-that-silent-account) _2026-07-19 · Hakan Ozturk | The CS Café · The CS Café_ One silent account is fine and eats your week. Another is leaving and gets nothing. Your dashboard cannot tell them apart. Here is the fix. ## [Salesforce Will Let You Work Remote. Harvey Will Not.](https://www.thecscafe.com/p/companies-hiring-customer-success-managers) _2026-07-15 · Hakan Ozturk | The CS Café · The CS Café_ Two thirds of open Customer Success roles want you onsite. The companies that will let you work remote are the ones you already know. ## [Half Your At-Risk List Was Never Yours to Fix.](https://www.thecscafe.com/p/customer-success-risk-ownership-system) _2026-07-12 · Hakan Ozturk | The CS Café · The CS Café_ You own the outcome but control none of the teams that decide it. Here's the system to stop taking the blame. ## [Earn crypto from idle GPUs (Sponsored)](https://crawlproof.com/a/vdeazcfOmKZc) _2026-07-12 · **Sponsored**_ Run one CLI command, connect your GPU, and start receiving crypto payouts. ## [Partner Success Manager: Role, Salary & Career Path (2026)](https://www.thecscafe.com/p/partner-success-manager-role-salary-career) _2026-07-12 · Hakan Ozturk | The CS Café · The CS Café_ What a Partner Success Manager does, how much the role pays in 2026 across the US and UK, the skills that get you hired, and how to break into it. ## [Two CSMs, Same Title. One Earns $60K More.](https://www.thecscafe.com/p/customer-success-manager-skills) _2026-07-08 · Hakan Ozturk | The CS Café · The CS Café_ Same job title, different expectations. The five skills that decide your offer now, and a fast way to score yourself on each. ## [🚀 Building Faster: Supercharging Development with Supabase & AI Coding Tools (Talk)](https://unclebigbay.hashnode.dev/building-faster-supercharging-development-with-supabase-and-ai-coding-tools-talk) _2025-04-07 · Ayodele Samuel Adebayo · Unclebigbay's 🚀 Blog_ This article is based on my talk at Supabase Launch Week 14 in Ilorin, Nigeria, where I shared insights on optimizing development speed using Supabase and AI coding tools. 🎤 "Imagine this: You have just 48 hours to build a working prototype for a ... ## [EOW Dev Log #1: Circular Dependency Nightmare & Colocation Wins 🚀](https://unclebigbay.hashnode.dev/eow-dev-log-1-circular-dependency-nightmare-colocation-wins) _2025-03-22 · Ayodele Samuel Adebayo · Unclebigbay's 🚀 Blog_ This week, I faced circular dependency issues head-on while working on my bootstrapped real estate startup project. A deep dive into feature colocation architecture revealed some unexpected blind spots. Here’s how it went: 📂 What is Feature Colocati...