# csat (news sources) — RSS Amplifier Recent posts from the 1 feeds in the RSS Amplifier directory that cover csat. Page: Feed: --- ## [Is Salesforce Headless 360 Built for the Agentic Era?](https://www.cmswire.com/digital-experience/is-salesforce-headless-360-built-for-the-agentic-era/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-21 · pr@cmswire.com (Scott Clark) · CMSWire.com - All News_ Salesforce Headless 360 exposes customer data through APIs instead of Salesforce-only interfaces. Continue reading... ## [Is llms.txt Worth Your Marketing Team's Time?](https://www.cmswire.com/customer-experience/is-llms-txt-worth-your-marketing-teams-time/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-21 · pr@cmswire.com (Pierre DeBois) · CMSWire.com - All News_ llms.txt promises AI models a curated map of your site, but adoption in one estimate still sits under 10% and platform support is inconsistent. Continue reading... ## [Progress Software Adds WebMCP Support and Agent Tools to Telerik and Kendo UI](https://www.cmswire.com/digital-experience/progress-software-adds-webmcp-support-and-agent-tools-to-telerik-and-kendo-ui/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-20 · pr@cmswire.com (Michelle Hawley) · CMSWire.com - All News_ Progress Software's latest Telerik and Kendo UI release adds WebMCP support, AI debugging tools and document processing agents for enterprise apps. Continue reading... ## [How to Win a 2027 CMSWire IMPACT Award: Inside the Application Playbook](https://www.cmswire.com/customer-experience/how-to-win-a-2027-cmswire-impact-award-inside-the-application-playbook/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-20 · pr@cmswire.com (Dom Nicastro) · CMSWire.com - All News_ Applications for CMSWire’s 2027 IMPACT Awards are now open. Here’s how to craft a winning entry and gain recognition from CX’s most trusted judges. Continue reading... ## [The Cost-Cutting Case for Customer Service Bots Is Falling Apart](https://www.cmswire.com/customer-experience/the-cost-cutting-case-for-customer-service-bots-is-falling-apart/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-20 · pr@cmswire.com (Pierre DeBois) · CMSWire.com - All News_ The savings math is reversing: AI resolution costs are climbing as customer trust in bots keeps falling. Time to rethink the business case. ( Continue reading... ## [5 Contact Center AI Trends Reshaping Customer Service](https://www.cmswire.com/contact-center/5-contact-center-ai-trends-reshaping-customer-service/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-20 · pr@cmswire.com (Scott Clark) · CMSWire.com - All News_ AI agents, unified data and new success metrics reshape customer service. Continue reading... ## [Is the Agentic Customer Data Platform Just Marketing, or a Real Shift?](https://www.cmswire.com/customer-data-platforms/is-the-agentic-customer-data-platform-just-marketing-or-a-real-shift/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-19 · pr@cmswire.com (Scott Clark) · CMSWire.com - All News_ Hightouch's Agentic CDP rebrand and Databricks' CustomerLake entry are rewriting what a customer data platform even is. Continue reading... ## [Does Your Site Pass Google Lighthouse's New Agent Test?](https://www.cmswire.com/digital-experience/does-your-site-pass-google-lighthouses-new-agent-test/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-19 · pr@cmswire.com (Pierre DeBois) · CMSWire.com - All News_ Google Lighthouse now checks whether AI agents can navigate your forms, checkout and layout on a customer's behalf. Continue reading... ## [Does Your Chatbot Meet EU AI Act Disclosure Rules?](https://www.cmswire.com/customer-experience/does-your-chatbot-meet-eu-ai-act-disclosure-rules/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-18 · pr@cmswire.com (Scott Clark) · CMSWire.com - All News_ A footer notice isn't compliance if customers already believe they're talking to a person. Here's what the Act actually requires. Continue reading... ## [What GA4’s AI Assistant Traffic Data Means for Marketers](https://www.cmswire.com/digital-marketing/google-analytics-ai-assistant-measurement-closes-a-critical-gap-in-traffic-attribution/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-18 · pr@cmswire.com (Pierre DeBois) · CMSWire.com - All News_ GA4 has been classifying AI assistant traffic since May. Now marketers need to figure out what those visits actually mean. Continue reading... ## [Open directory of blogs (Sponsored)](https://crawlproof.com/a/mg7TDRD0TvDf) _2026-08-18 · **Sponsored**_ Drop URLs or OPML — get per-blog pages plus machine-readable JSON, OPML, text ## [Top-Rated CX Platforms Still Need the Right Integration Plan](https://www.cmswire.com/customer-experience/top-rated-cx-platforms-still-need-the-right-integration-plan/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-17 · pr@cmswire.com (Scott Clark) · CMSWire.com - All News_ Top-rated platforms still fail without integration, clean data and clear ownership behind the rollout. Continue reading... ## [How Support Teams Are Using n8n for Workflow Orchestration](https://www.cmswire.com/customer-experience/how-support-teams-are-using-n8n-for-workflow-orchestration/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-17 · pr@cmswire.com (Pierre DeBois) · CMSWire.com - All News_ Support teams juggling ticketing, CRM and knowledge base systems are testing a different approach. Continue reading... ## [Why Do Departments Hit Every Target and Still Lose Customers?](https://www.cmswire.com/customer-experience/why-do-departments-hit-every-target-and-still-lose-customers/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-15 · pr@cmswire.com (Brittany Hodak, 2025 Contributor of the Year) · CMSWire.com - All News_ Marketing, service and product can all hit their numbers in the same quarter a customer walks away for good. Continue reading... ## [Is Your Organization Measuring Autonomous Agents the Wrong Way?](https://www.cmswire.com/customer-experience/what-decision-quality-metrics-reveal-about-autonomous-agents/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-15 · pr@cmswire.com (Bhargavi Vepuri) · CMSWire.com - All News_ Appropriate-decision rate, escalation precision and four other metrics that matter more than uptime. Continue reading... ## [Why Customer Journey Continuity Mattered at eTail Boston 2026](https://www.cmswire.com/customer-experience/why-customer-journey-continuity-mattered-at-etail-boston-2026/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-14 · pr@cmswire.com (Nixalkumar Patel) · CMSWire.com - All News_ Retailers have spent decades perfecting the journey they control. AI is now redistributing discovery, decisions and service to interfaces they don't own. Continue reading... ## [WRITER Releases Palmyra X6, Upgrades Enterprise AI Agent Platform](https://www.cmswire.com/digital-marketing/writer-releases-palmyra-x6-upgrades-enterprise-ai-agent-platform/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-14 · pr@cmswire.com (Dom Nicastro) · CMSWire.com - All News_ New flagship model and rebuilt Agent harness aim to make enterprise agentic AI economically sustainable at production scale. Continue reading... ## [Databricks Hits $7B Run-Rate, Raises $5B at $190B Valuation](https://www.cmswire.com/ai-platforms/databricks-hits-7b-run-rate/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-13 · pr@cmswire.com (Michelle Hawley) · CMSWire.com - All News_ The Coatue-led round fuels expansion of Lakebase, Genie and Unity AI Gateway as enterprise agent demand speeds up. Continue reading... ## [The Customer Trust Framework Brands Will Need to Make AI Pay Off](https://www.cmswire.com/customer-experience/the-customer-trust-framework-brands-will-need-to-make-ai-pay-off/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-13 · pr@cmswire.com (Justin Racine, 2025 Contributor of the Year) · CMSWire.com - All News_ Only 18% of brands see revenue from AI. This trust framework explains why — and what to do about it. Continue reading... ## [TTEC Lands $21M Deal to Modernize IRS Contact Center Handling 200 Million Calls a Year](https://www.cmswire.com/contact-center/ttec-21-million-contract/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-13 · pr@cmswire.com (Dom Nicastro) · CMSWire.com - All News_ TTEC is bringing agentic AI and self-service tools to the IRS's massive contact center operation — can it modernize taxpayer service without disruption? Continue reading... ## [Adobe's Workfront AI Collaborators Puts Agents to Work Inside a Project](https://www.cmswire.com/collaboration-productivity/adobe-embeds-ai-agents-into-workfront-workflows/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-13 · pr@cmswire.com (Sheryl Hodge) · CMSWire.com - All News_ Adobe's Workfront AI Collaborators is now GA, letting teams assign work to AI agents inside the tool, with a person signing off before anything ships. Continue reading... ## [Refer a Friend, Earn Rewards (Sponsored)](https://crawlproof.com/a/4HXtlGQChEIJ) _2026-08-13 · **Sponsored**_ Earn rewards when friends get the Graphite Business Card through your referral. ## [The Real Reason Marketers Are Cutting Martech Tools? It's Not the Bill](https://www.cmswire.com/digital-marketing/the-real-reason-marketers-are-cutting-martech-tools-its-not-the-bill/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-13 · pr@cmswire.com (Pierre DeBois) · CMSWire.com - All News_ Tool count used to be the consolidation scorecard. In 2026, it's data gravity — and it's dragging CDP vendors toward a reckoning. Continue reading... ## [Can You Control Your Contact Center AI Bills?](https://www.cmswire.com/contact-center/can-you-control-your-contact-center-ai-bills/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-13 · pr@cmswire.com (Scott Clark) · CMSWire.com - All News_ One customer interaction can trigger model calls, retrievals, speech processing and tool actions. CX leaders need to know what they're actually paying for. Continue reading... ## [Is Your CX Team Ready for the Augmented Enterprise?](https://www.cmswire.com/customer-experience/is-your-cx-team-ready-for-the-augmented-enterprise/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-13 · pr@cmswire.com (Behnam Behzadyfar) · CMSWire.com - All News_ Survey fatigue has gutted VoC data. See how passive listening and new CX roles are filling the gap. Continue reading... ## [Why AI Agents Make Broken Customer Data Worse, Not Better](https://www.cmswire.com/digital-experience/why-ai-agents-make-broken-customer-data-worse-not-better/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-12 · pr@cmswire.com (Bryan Cheung) · CMSWire.com - All News_ An enterprise AI leader breaks down what happens when agents inherit fragmented systems. Continue reading... ## [CX Leaders: Your Next Hire Already Judged You as a Customer](https://www.cmswire.com/customer-experience/cx-leaders-your-next-hire-already-judged-you-as-a-customer/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-12 · pr@cmswire.com (Jesse Brock) · CMSWire.com - All News_ Candidates size up your organization as customers first — long before HR enters the picture. CX leaders should be paying attention. Continue reading... ## [The Infrastructure Behind AI ROI: Why Agentic AI Demands Composable Architecture](https://www.cmswire.com/digital-experience/the-infrastructure-behind-ai-roi-why-agentic-ai-demands-composable-architecture/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-11 · pr@cmswire.com (Jason Cottrell) · CMSWire.com - All News_ New enterprise technology research ties measurable AI returns directly to how open and modular a company's systems are. Continue reading... ## [12,000 People Came to Vegas to Talk About Something Invisible](https://www.cmswire.com/digital-experience/12-000-people-came-to-vegas-to-talk-about-something-invisible/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-11 · pr@cmswire.com (Greg Kihlstrom, 2025 Contributor of the Year) · CMSWire.com - All News_ Ai4 2026's record turnout for AI arrives just as the term itself starts disappearing from everyday language. Continue reading... ## [How CX Leaders Should Split Work Between Humans and AI](https://www.cmswire.com/customer-experience/how-cx-leaders-should-split-work-between-humans-and-ai/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-11 · pr@cmswire.com (Scott Clark) · CMSWire.com - All News_ A framework for deciding what AI handles alone, what needs approval, and what stays fully human. Continue reading... ## [Why Starbucks Baristas Are Beating Influencers on Trust](https://www.cmswire.com/digital-marketing/why-starbucks-baristas-are-beating-influencers-on-trust/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-11 · pr@cmswire.com (Pierre DeBois) · CMSWire.com - All News_ Gen Z trusts employee content over sponsored posts. Starbucks just built the first program to pay baristas directly for making it. Continue reading... ## [The AI Doers vs. The AI Theorists in Customer Experience](https://www.cmswire.com/customer-experience/the-ai-doers-vs-the-ai-theorists-in-customer-experience/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-11 · pr@cmswire.com (Ricardo Saltz Gulko) · CMSWire.com - All News_ AI thought leadership exploded faster than successful AI deployments. Here's how to tell practitioners from theorists. Continue reading... ## [AI QA that opens fix PRs (Sponsored)](https://crawlproof.com/a/QowiDeCv898S) _2026-08-11 · **Sponsored**_ Run a browser QA from plain-English instructions; get GitHub issues and optional fix PRs. ## [Can Albertsons Keep the Promises Its Shopping Assistant Makes?](https://www.cmswire.com/customer-experience/can-albertsons-keep-the-promises-its-shopping-assistant-makes/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-10 · pr@cmswire.com (Nixalkumar Patel) · CMSWire.com - All News_ The next phase of Albertsons' AI strategy plays out in inventory systems and quality control, not the shopping interface. Continue reading... ## [Agile vs. DevOps: What Loop Engineering Means for Marketing Delivery](https://www.cmswire.com/information-management/agile-vs-devops-whats-the-difference/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-10 · pr@cmswire.com (Pierre DeBois) · CMSWire.com - All News_ What's the difference between agile and DevOps? Do they overlap, work together, or do they work against each other? We've asked the experts. Continue reading... ## [What Actual CFOs Say They Need from Customer Experience Leadership](https://www.cmswire.com/customer-experience/what-actual-cfos-say-they-need-from-customer-experience-leadership/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-10 · pr@cmswire.com (Scott Clark) · CMSWire.com - All News_ CSAT is rising but finance still says no. See what CFOs actually expect before they'll approve a CX investment. Continue reading... ## [Do Your Contact Center Agents Want to Help Customers?](https://www.cmswire.com/contact-center/do-your-contact-center-agents-want-to-help-customers/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-07 · pr@cmswire.com (Brittany Hodak, 2025 Contributor of the Year) · CMSWire.com - All News_ Agent empowerment isn't a soft metric. It's the difference between a satisfied customer and a loyal advocate — and it starts with autonomy, not scripts. Continue reading... ## [What the EU AI Act Reveals About AI ROI](https://www.cmswire.com/customer-experience/what-the-eu-ai-act-reveals-about-ai-roi/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss) _2026-08-07 · pr@cmswire.com (Marcy Riordan) · CMSWire.com - All News_ The organizations generating the greatest value from AI aren't deploying more tools. They're building the governance foundations that allow AI to scale. Continue reading...