ME::tl-dr-ing this is true even without 'AI': Title the article as the exact question a customer would type, and put the direct answer in the first two sentences.** Don’t leave it implied by the heading or buried three paragraphs down. It needs to be in the body, early on. 100% agree with '*The knowledge base is infrastructure whether anyone is treating it that way or not.*' ; Mark Sherwood Writing Knowledge Base Articles for Humans and AI

Discovered : Aug 10, 2026 07:25 (UTC) ME::tl-dr-ing this is true even without ‘AI’: Title the article as the exact question a customer would type, and put the direct answer in the first two sentences.** Don’t leave it implied by the heading or buried three paragraphs down. It needs to be in the body, early on. 100% agree with ‘ The knowledge base is infrastructure whether anyone is treating it…