How it works: the prompt, the knowledge base, and how they fit together in an Amazon Connect AI agent.

If you’ve been doing anything with AI over the last few years, you’re probably using some new words that you weren’t 10, even 5 years ago. Prompts. Guardrails. Tools. Knowledge bases. They turn up in every talk and on every product page, usually with a confident nod that assumes you already know what they are. [ ]