#267- James Revell - Why great teams don't grown on trees.

Martin welcomes back "the Bearded Wonder Man" himself, James Revell, for a wide-ranging conversation on leadership, team culture, and the future of customer experience. Drawing on years of judging national and European contact centre awards, James shares what separates truly great teams from the merely good — authenticity, storytelling, and leaders who empower rather than dominate. The…