contact center

Pick anything below and it plays in the bar at the foot of the window — and keeps playing while you go on browsing the directory.

1. 1▶AI Customer Bots Are Coming to You Call Center!Advice from a Call Center Geek!22:49
   +Listen later
2. 2▶Everything I Have Learned about Ai Powered QAAdvice from a Call Center Geek!17:12
   +Listen later
3. 3▶Why You Should Not be Scoring 100% of Your QA CallsAdvice from a Call Center Geek!19:20
   +Listen later
4. 4▶Dear Santa: Here is the AI Contact Center Tools We Actually Want!Advice from a Call Center Geek!31:24
   +Listen later
5. 5▶Data-First Outbound, Building Performance and Trust | Guest: Joe LaskowskiFirst Contact: Stories of the Call Center53:21Notes
   +Listen later
6. 6▶Inside Expivia Digital and the State of Contact Center TechnologyAdvice from a Call Center Geek!13:29
   +Listen later
7. 7▶Outbound Survival Guide: AI, Robocalls, and Real Compliance: Eric TroutmanFirst Contact: Stories of the Call Center1:02:35Notes
   +Listen later
8. 8▶Call Center Growth Strategy: From Agent to CRO with Mike McGuireFirst Contact: Stories of the Call Center1:10:45Notes
   +Listen later
9. 9▶Keep Call Centers In America Act- The TruthAdvice from a Call Center Geek!15:22
   +Listen later
10. 10▶From Intern to Innovator: Real‑Time Caller Insights & Entrepreneurial Grit, with Amanda PietrocolaFirst Contact: Stories of the Call Center58:52Notes
    +Listen later
11. 11▶Inside NiCE: Strategy, AI, and the Future of CX- Special Episode from NiCE InteractionsAdvice from a Call Center Geek!15:01
    +Listen later
12. 12▶From Cold Calls to Chatbots - The Evolution of Contact Centers: Phillp BennettFirst Contact: Stories of the Call Center1:00:12Notes
    +Listen later
13. 13▶Listen to This Before You Build or Buy an AI Auto QA PlatformAdvice from a Call Center Geek!26:30
    +Listen later
14. 14▶The Most Underrated Driver of CX Performance? Your Headset, with Vern FernandezFirst Contact: Stories of the Call Center50:00Notes
    +Listen later
15. 15▶2025 Geek Gauge CCaaS Rankings!Advice from a Call Center Geek!18:28
    +Listen later
16. 16▶How to Build a People-First Contact Center That Actually Reduces Turnover: Sam FallettaFirst Contact: Stories of the Call Center59:46Notes
    +Listen later
17. 17▶What to Demand from Your 2025 Outsourcing Partner- Setting Up Your RFPAdvice from a Call Center Geek!23:27
    +Listen later
18. 18▶From Cost Center to Profit Driver: The CX Transformation Blueprint: Camila FerreiraFirst Contact: Stories of the Call Center52:43Notes
    +Listen later
19. 19▶AI-Driven Compliance & Sales: How Contact Centers Can Stay Ahead: Nima HakimiFirst Contact: Stories of the Call Center44:55Notes
    +Listen later
20. 20▶Debunking Business Myths: The Leadership Blueprint for Contact Centers: Steve BedermanFirst Contact: Stories of the Call Center1:08:18Notes
    +Listen later