Zammad Identity Provisioning: An Audit Analysis

Zammad is widely used for ticketing and&#xA;case management, including in public services. In those environments,&#xA; identity correctness is a security requirement : wrong-account linking,&#xA;unexpected re-activation, or silent identity drift are not &ldquo;ops problems&rdquo;,&#xA;they are audit and incident triggers. &#xA; This post documents identity and provisioning behaviors that can lead…