What Are the Essential Features for a Modern Customer Self-Service Portal?

Table of contents: What Is a Customer Self-Service Portal? Why Modern Portals Need More Than a Basic Login Page Core Features Every Customer Portal Must Include 1. Secure and Flexible Authentication 2. Real-Time Account and Order Management 3. Ticket Submission and Status Tracking 4. Self-Service Knowledge Base 5. Personalised Dashboards and Reporting Key Features for […] The post What Are the…