Who Holds the Pen? Why Ai Agents Need a Manager, Not Just a Manual

Today, in our rush to kill backlogs and modernize services, we are liquidating the human loop. We see a win when New Jersey uses AI to sign up 100,000 kids for summer benefits, or when an agency uses a chatbot to deflect thousands of calls. These are genuinely good outcomes. One hundred thousand children got access to food assistance they were already eligible for but couldn’t easily claim. That…