When Ai Agents Meet Insurance Agents

State Farm just rewrote the contracts for 19,000 of its insurance agents to fit AI into the work, and it’s making me think more about Agent Experience . The word “ agent” carries the tension on purpose. In software, an agent acts. In insurance, real estate, law, talent, and public service, an agent is a person authorized to act for someone else, holding authority, accountability, and trust. We…