Scaling AI: The Playbook for IT Services Delivery

Cisco Technical Assistance Center (TAC) manages 1.4 million SRs annually, and today, 97% are touched by AI. As we shift from task-based automation to Agentic AI, some of these interactions are becoming "no-touch"—driving higher customer satisfaction and faster resolution. How did Cisco transform its Support at scale, and where is the IT services industry heading? In this episode of Scaling AI in…