Episode 68 - When English is a barrier with Louise Allemagne, Credit Services Association

Imagine receiving a letter that looks official, important, and urgent, but being unable to read it. For over one million people in England and Wales who do not speak English as their first language, this is potentially an everyday reality, and it's one where household bills and debt repayment notices can go unread and unacted upon. Louise Allemagne from the Credit Services Association joins Chris…