Human-Centred Public Services: What SIGMA's Work Teaches the Western Balkans

Conversation between Milena Mihajlović Denić, Programme Director of European Policy Centre - CEP Belgrade and WeBER 3.0 Team Leader and Bruno Monteiro, Senior Policy Advisor at SIGMA. Western Balkan Enablers for Reforming Public Administrations – WeBER 3.0 project is the third consecutive EU-funded grant of the largest civil society-led initiative for monitoring public administration reform (PAR)…